Al Khan Restaurant

Welcome to our Restaurant. By dining with us, placing an order, or using our delivery services, you agree to the following terms:

• All menu items are subject to availability.
• Prices are subject to change without prior notice.
• Images shown in menus or online platforms are for illustration purposes only.
• Customers are responsible for providing accurate delivery details.
• We reserve the right to refuse or cancel any order due to unforeseen circumstances, stock shortages, or suspected fraudulent activity.
• Food should be consumed immediately after delivery. We are not responsible for quality issues caused by delayed consumption or improper storage.
• Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.
• Outside food or beverages are not permitted unless approved by management.

Your privacy is important to us.

• We collect customer information (name, phone number, email, and address) solely for order processing and customer service.
• Your information is kept secure and confidential.
• We do not sell or share your personal information with third parties except where necessary for payment processing or delivery services.
• Promotional messages and offers will only be sent with your consent.
• You may request access to or deletion of your personal information by contacting our customer support.

As all restaurant meals are freshly prepared, the following policy applies:

• Orders can only be cancelled before preparation begins.
• Once food preparation has started, orders cannot be cancelled or refunded.
• If you receive the wrong order, incomplete order, or food that is damaged or unfit for consumption, please contact us within 2 hours of delivery with clear photos.
• After verification, we may offer:
  • Replacement of the item, or
  • Store credit. No cash refund.
• Refunds, if approved, will be processed within 5–7 working days through the original payment method.
• No refund will be issued for delays caused by incorrect customer information, customer unavailability, or circumstances beyond our control.

1. Policy

In case of payment through any Credit Card or Debit Card, if the customer receives a transaction message but the payment is not successfully completed, the transaction will be subject to verification and confirmation from the concerned bank/payment service provider. If the amount has been debited from the customer's account but the payment has not been successfully received by the Company, the amount will be processed according to the bank's response.

2. Refund / Auto Adjustment

As per the bank's standard processing procedure, the amount will normally be:

• Automatically reversed/adjusted to the customer's card/account, or
• Refunded to the customer's card/account after confirmation from the bank.

The bank may take approximately 7 to 10 working days to complete the verification, reversal, or refund process.

3. Important Note

The Company does not directly control the bank's transaction reversal or refund timeline. The actual processing time may vary depending on the concerned bank, card-issuing institution, or payment gateway. Customers are requested not to make repeated payment attempts until the status of the previous transaction has been confirmed, particularly where the amount has already been deducted from their account.

4. Customer Support

If the amount remains deducted after the prescribed processing period, the customer may contact the Company with the transaction details/receipt so that the matter can be verified and followed up with the relevant bank or payment service provider.

Note: The applicable refund or reversal timeline is subject to the response and processing time of the concerned bank/payment service provider.